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The Six Levels of Customer Service
Last month I met a client in Indonesia. We went to lunch at a nearby mall where music poured into the public area from every shop. Just as we passed one storefront, the music stopped and the shopkeeper...
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Top 10 Signs Your Service Disappoints
Many executives I meet with simply can’t see the writing on the wall, assuming because they haven’t heard many complaints about their service, everything must be okay. That’s a dangerous position for...
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Disney Dreams Demonstrate Customer Service Excellence
Disneyland puts on an extravaganza of lights, fireworks, characters, and special effects called “Fantasmic” every evening. In the performance, Mickey Mouse has a dream with all his friends singing and...
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Will Motivational Sales Training Help Me?
Motivational sales training should be part of the on-going sales training process and is just as important as on-going sales management training. Part of sales management training should be on how to...
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No Time for Small Talk in Networking
People often mistakenly perceive what goes on at networking meetings and events as making small talk with a bunch of strangers. Real business networking , however, isn’t about making small talk at...
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